Terms of Service

Last updated: December 31, 2025

Welcome to SewTracker ("Platform"), operated by Quilts by Big Wes LLC ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the SewTracker platform.

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree with these Terms, you may not access or use the Platform.

1. Platform Services

SewTracker is a software-as-a-service (SaaS) platform designed for quilters and sewing professionals to manage their businesses. The Platform allows users to:

• Create and manage customer orders for quilts and related products
• Track order status and progress through each production stage
• Generate invoices and build sheets
• Upload progress photos and share customer-facing status pages
• Send status email notifications to customers
• View reporting dashboards with revenue and business insights
• Manage customer information and communications
• Add and manage multiple user accounts within their organization

2. Account Registration

To access the Platform, you must:

• Complete the registration process and create an account
• Provide accurate, current, and complete information
• Comply with all applicable laws and regulations
• Maintain accurate account information at all times

We reserve the right to suspend or terminate any account at our sole discretion if we believe the account violates these Terms or is being used fraudulently.

3. Account Security and Responsibility

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Ensuring that all users within your organization comply with these Terms

In the event of a data breach on our end, we will notify you promptly. However, users are solely responsible for the security of their own login credentials and account access.

4. Subscription and Pricing

Free Trial

New users receive a 14-day free trial with full access to all Platform features. No credit card is required to begin the trial. At the end of the trial period, you must subscribe to a paid plan to continue using the Platform.

Subscription Plans

SewTracker offers a single plan with access to all features at the following rates:

• Monthly: $9.99 per month
• Annual: $99.90 per year (equivalent to 2 months free)

All plans include unlimited orders, unlimited customers, invoices and build sheets, photo galleries, customer-facing status pages, reporting, and multi-user access.

Billing

Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your selected plan). Payment is processed through our third-party payment provider. You authorize us to charge your selected payment method for all applicable fees.

Price Changes

We reserve the right to modify subscription pricing at any time. Any price changes will be communicated to active subscribers in advance and will take effect at the start of the next billing cycle. Continued use of the Platform after a price change constitutes acceptance of the new pricing.

Refunds

Subscription fees are non-refundable except where required by applicable law. If you cancel your subscription, you will retain access to the Platform through the end of your current billing period.

5. Data and Content

Your Data

You retain all rights to the data you enter into the Platform, including customer information, order details, and business records ("Your Data"). We do not claim ownership of Your Data.

Data Storage and Availability

We strive to keep the Platform available and your data accessible at all times. However, we do not guarantee uninterrupted access and are not liable for any temporary unavailability due to maintenance, updates, or circumstances beyond our reasonable control.

Data Export

You may request an export of Your Data at any time by contacting us. Upon termination of your account, we will make Your Data available for export for a reasonable period before it is permanently deleted.

Acceptable Use

You agree not to use the Platform to:

• Store or transmit any content that is unlawful, harmful, or violates the rights of others
• Attempt to gain unauthorized access to the Platform or its systems
• Interfere with or disrupt the performance of the Platform
• Reverse engineer, decompile, or disassemble any aspect of the Platform
• Use the Platform for any purpose other than its intended business management functions

6. Service Availability

We are committed to providing reliable access to the Platform. However:

• We do not guarantee 100% uptime or uninterrupted service
• We may perform scheduled maintenance that temporarily limits access to the Platform, and will provide reasonable advance notice when possible
• We are not liable for any loss or damage resulting from service interruptions, data loss, or system failures
• We reserve the right to modify, update, or discontinue features of the Platform at any time

7. Intellectual Property and Branding

Avatar/Profile Images

The Platform allows users to upload profile pictures or avatars. By uploading an image, you grant us a license to display that image within the Platform for account identification purposes.

Brand Representation

Users may not represent our brand, business name, logo, or trademarks without our prior written consent. Users may not create the impression that they are affiliated with, endorsed by, or acting as agents of Quilts by Big Wes or SewTracker beyond the scope of normal platform usage.

Ownership

All intellectual property rights in the Platform, including software, design, content, and trademarks, remain the exclusive property of Quilts by Big Wes LLC. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Platform for its intended purpose.

8. Subscription Terms and Cancellation

No Minimum Commitments

You are not required to maintain your subscription for any minimum period. You may cancel at any time.

Cancellation

You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation:

• You will retain access to the Platform through the end of your current billing period
• No further charges will be applied after cancellation
• Your Data will remain available for export for a reasonable period
• After the export period, your account and data may be permanently deleted

Termination by Us

We may suspend or terminate your account at any time if you violate these Terms, engage in fraudulent activity, or for any other reason at our sole discretion. In the event of termination for cause, no refund will be provided.

9. Limitation of Liability

To the fullest extent permitted by law:

• Quilts by Big Wes LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claims related to the Platform or our services shall not exceed the amount paid by you in the twelve (12) months preceding the claim
• We are not responsible for delays or failures in performance resulting from causes beyond our reasonable control
• The Platform is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement

10. Dispute Resolution

Mediation

Any disputes arising from these Terms or your use of the Platform shall first be resolved through mediation. Both parties agree to participate in good faith mediation before pursuing other legal remedies.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions.

Venue

Any legal action related to these Terms shall be brought exclusively in the state or federal courts located in Fulton County, Georgia.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Platform. We will notify active subscribers of material changes via email or through the Platform. Your continued use of the Platform after changes are posted constitutes your acceptance of the modified Terms.

We encourage you to review these Terms periodically to stay informed of any updates.

12. Privacy

Your use of the Platform is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

13. Miscellaneous

Entire Agreement: These Terms constitute the entire agreement between you and Quilts by Big Wes LLC regarding the Platform and supersede any prior agreements.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver: Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or our right to enforce it in the future.

Assignment: You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction.

14. Contact Information

If you have questions about these Terms of Service, please contact us:

Quilts by Big Wes LLC
Email: hello@sewtracker.com
Address: 900 Murphy Ave SW, Atlanta, GA 30310
United States

By using SewTracker, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.